Terms of Service

These Terms of Service ("Terms") govern your use of StillSafe.Life ("StillSafe," "we," "us," "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Definitions

As used in these Terms: "Service" means the StillSafe.Life website, applications, APIs, and all related features, functionality, and communications. "User Content" means any information, data, or materials you provide through the Service, including account details, check-in data, and emergency contact information. "AI Features" means any functionality powered by artificial intelligence or machine learning, including but not limited to automated AI-generated voice calls. "Notifications" means any communication sent by the Service, including emails, SMS text messages, AI-generated voice calls, and push notifications. "Emergency Contacts" means the individuals you designate within the Service to receive Notifications in the event of a missed check-in or safety alert.

Eligibility

You must be at least 13 years old to use StillSafe. If you are under 18, a parent or legal guardian must agree to these Terms on your behalf and is responsible for your use of the service. Users who have previously had their account suspended or terminated may not create a new account.

Service Description

StillSafe provides a wellness check-in service that sends reminders and, if you miss a check-in, notifies your designated Emergency Contacts through email, SMS, and/or AI-generated voice calls based on your settings. StillSafe is not an emergency response service and does not replace calling 911.

AI-Generated Communications

Disclosure of AI technology. Certain features of the Service use artificial intelligence to generate voice calls to you and your Emergency Contacts. These calls are not made by a human operator. AI-generated voice calls are produced using third-party AI models and text-to-speech technology. You and your Emergency Contacts may receive communications that are entirely generated by AI.

No guarantee of accuracy. AI-generated communications are provided on an automated, best-effort basis. We do not warrant that AI-generated voice calls will be accurate, complete, error-free, or contextually appropriate in all circumstances. AI systems may produce unexpected outputs, including mispronunciations, incorrect phrasing, or other artifacts.

Not professional advice. Nothing communicated by the Service—whether through AI-generated voice calls, SMS, email, or any other channel—constitutes medical, legal, psychological, or other professional advice. The Service is an automated notification tool. You should not rely on any communication from the Service as a substitute for professional judgment or emergency services.

User responsibility. You are solely responsible for any decisions or actions you or your Emergency Contacts take (or fail to take) based on AI-generated communications from the Service. StillSafe bears no responsibility for outcomes resulting from reliance on AI-generated content.

Account Responsibilities

• Provide accurate information and keep your account details up to date.
• Keep your password secure and notify us of any unauthorized access.
• Obtain consent from Emergency Contacts to receive Notifications from StillSafe, including AI-generated voice calls.
• Use the service lawfully and do not attempt to misuse or disrupt it.
• Ensure that all phone numbers, email addresses, and other contact information you provide are accurate and current.

User Content and Data License

By submitting User Content to the Service, you grant StillSafe a non-exclusive, worldwide, royalty-free, sublicensable license to use, process, store, transmit, and display your User Content solely as necessary to operate, maintain, and provide the Service to you. This includes transmitting your information and your Emergency Contacts' information to third-party service providers (such as SMS carriers, email delivery services, and AI voice call providers) for the purpose of delivering Notifications.

You represent and warrant that you have all necessary rights, consents, and permissions to provide User Content to StillSafe, including the legal authority to provide your Emergency Contacts' personal information and to authorize StillSafe to contact them on your behalf. You are solely responsible for ensuring that your Emergency Contacts have consented to receive communications from StillSafe, including AI-generated voice calls.

Safety Disclaimers

StillSafe is NOT an emergency response service. StillSafe does not monitor your safety in real time, does not dispatch emergency responders, and does not replace calling 911 or any local emergency number. If you are in immediate danger, call 911.

StillSafe provides automated reminders and notifications on a best-effort basis. We do not and cannot guarantee that any notification—whether email, SMS text message, AI voice call, push notification, or any other communication—will be successfully delivered, received, read, or acted upon by you or your Emergency Contacts.

Notifications may fail, be delayed, or not be delivered for reasons including but not limited to:

• Server outages, maintenance, software errors, or infrastructure failures.
• Third-party service disruptions (SMS carriers, email providers, AI voice call providers, push notification services).
• Network congestion, internet connectivity issues, or regional outages.
• Recipient device issues (phone off, no signal, do-not-disturb mode, full voicemail, spam filters).
• Incorrect, outdated, or invalid contact information provided by you.
• Carrier blocking, message filtering, or rate limiting by telecommunications providers.
• Service suspension due to account status, payment issues, policy violations, or automatic check-in pausing due to consecutive missed check-ins.
• Natural disasters, power outages, cyberattacks, acts of government, or other force majeure events.

Automatic check-in pausing. To prevent unnecessary alerts, StillSafe may automatically pause your check-in schedule after a period of consecutive missed check-ins. When check-ins are paused, no reminders or escalation Notifications will be sent until you reactivate your check-ins. You are responsible for monitoring your account status and ensuring check-ins are active when needed.

StillSafe does not guarantee any specific outcome. Without limitation, the service does not guarantee: prevention of harm, injury, or death; that your Emergency Contacts will respond or take action; that emergency responders will be dispatched or arrive in time; timely or proper medical treatment; detection or prevention of threats; or the safety of any person or property. Even when the service appears to be functioning normally, notifications may still fail to deliver.

You acknowledge that StillSafe is a supplementary wellness tool and must not be your sole or primary means of ensuring personal safety. You are responsible for maintaining your own safety plans, keeping contact information current, ensuring your Emergency Contacts are willing and able to respond, and making appropriate decisions in emergencies independent of this service. You are also responsible for any third-party charges that may arise in connection with your use of the service, including but not limited to carrier messaging fees, data charges, or costs associated with emergency response initiated by your contacts.

Assumption of Risk

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO THE RISK THAT NOTIFICATIONS MAY NOT BE DELIVERED, THAT EMERGENCY CONTACTS MAY NOT RESPOND, THAT AI-GENERATED COMMUNICATIONS MAY CONTAIN ERRORS, AND THAT THE SERVICE MAY BE UNAVAILABLE WHEN YOU NEED IT MOST. THIS ASSUMPTION OF RISK APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW AND SUPPLEMENTS, BUT DOES NOT LIMIT, THE DISCLAIMERS AND LIMITATIONS SET FORTH ELSEWHERE IN THESE TERMS.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT NOTIFICATIONS WILL BE DELIVERED SUCCESSFULLY OR IN A TIMELY MANNER. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED COMMUNICATIONS OR OUTPUTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM STILLSAFE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STILLSAFE, ITS OWNER, OPERATORS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR PERSONAL INJURY, LOSS OF LIFE, EMOTIONAL DISTRESS, LOSS OF DATA, LOSS OF PROFITS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:

• Your use of or inability to use the Service.
• Any failure, delay, or error in delivering Notifications (email, SMS, AI voice call, push, or otherwise) to you or your Emergency Contacts.
• Any action taken or not taken by you or your Emergency Contacts in response to, or in the absence of, a Notification.
• The content, accuracy, or quality of any AI-generated communication.
• Unauthorized access to or alteration of your data or transmissions.
• Any third-party conduct or content on the Service.
• Service interruptions, downtime, automatic check-in pausing, or discontinuation for any reason.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STILLSAFE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE—WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY—SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO STILLSAFE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY DOLLARS ($50.00). THIS LIMITATION APPLIES TO ALL CLAIMS IN THE AGGREGATE, INCLUDING BUT NOT LIMITED TO CLAIMS FOR DIRECT DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

Indemnification

You agree to indemnify, defend, and hold harmless StillSafe, its owner, operators, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of another person or entity; (d) User Content you provide, including any claim by an Emergency Contact or other third party arising from communications sent on your behalf; or (e) your failure to obtain required consents from your Emergency Contacts.

StillSafe reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without StillSafe's prior written consent.

Subscriptions, Billing, and Refunds

Free and paid plans. StillSafe offers both free and paid subscription plans. Paid plans provide additional features, higher limits, or enhanced notification capabilities as described on the Service at the time of purchase.

Auto-renewal. Paid subscriptions are billed on a recurring basis (monthly or annually, depending on the plan you select) and will automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing to a paid plan, you authorize StillSafe to charge your selected payment method on a recurring basis.

Payment processing. Payments are processed through PayPal. Your use of PayPal is subject to PayPal's own terms and privacy policy. StillSafe does not store your full payment credentials.

Price changes. We may change subscription prices from time to time. If we increase the price of your subscription, we will provide at least thirty (30) days' advance notice before the new price takes effect. Your continued use of the paid Service after the price change constitutes your acceptance of the new price. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

Cancellation. You may cancel your subscription at any time through your account settings or directly through PayPal. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until that date.

Refunds. We offer a 30-day money-back guarantee for paid subscriptions. If you request a refund within 30 days of your initial subscription purchase, we will issue a full refund. Refund requests after the 30-day period, or for renewal charges, are at our sole discretion.

SMS Messaging Terms

Program name: StillSafe
Program description: StillSafe sends SMS text messages as part of its personal safety check-in service. Messages include check-in reminders, missed check-in alerts to emergency contacts, all-clear stand-down notifications, and urgent safety alerts for date safety and outdoor adventure scenarios.

Message frequency: Message frequency varies based on your check-in schedule and alert settings. Typical usage is 1–10 messages per week. Emergency alert scenarios may generate additional messages.

Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.

Opt-out: You can stop receiving SMS messages at any time by replying STOP to any StillSafe message. You will receive a confirmation message and no further SMS will be sent. You may also disable SMS in your account notification settings at stillsafe.life/settings/notifications.php.

Help: For assistance, reply HELP to any StillSafe message, or contact us at tim@stillsafe.life.

Privacy: Your mobile information is governed by our Privacy Policy. We will not share your mobile phone number, SMS opt-in data, or any mobile information with third parties or affiliates for marketing or promotional purposes.

Carrier liability: Carriers are not liable for any delayed or undelivered messages. StillSafe is not responsible for messaging failures caused by carrier networks, device issues, or incorrect phone numbers.

Acceptable Use

• Do not use StillSafe to harass, threaten, or spam others.
• Do not upload malicious code or attempt to access systems without authorization.
• Do not misrepresent your identity or impersonate others.
• Do not intentionally generate excessive or false alerts or alarms.
• Do not use AI Features to deceive, impersonate, or mislead any person, or to generate communications that misrepresent their AI-generated nature.
• Do not reverse engineer, decompile, or attempt to extract the source code of the service.
• Do not use the service for any commercial purpose, resale, or on behalf of third parties without our written consent.
• Do not circumvent any security, rate-limiting, or access-control features of the service.
• Do not provide false or fictitious Emergency Contact information, or designate Emergency Contacts who have not consented to receive Notifications.

Intellectual Property and Feedback

StillSafe and its content, branding, and software are owned by StillSafe.Life and protected by law. You may not copy, modify, or redistribute our materials without permission.

Any feedback, suggestions, ideas, or other information you provide to us about the service is non-confidential and becomes our sole property. We may use, reproduce, and share such feedback for any purpose without obligation or compensation to you.

Communications Consent

By creating an account, you consent to receive transactional communications from StillSafe via email, push notifications, SMS, and AI-generated voice calls in connection with the service. These communications are part of the service and are not marketing. You acknowledge that voice calls from StillSafe are generated by artificial intelligence and are not made by a human. You may adjust notification preferences in your account settings. See the SMS Messaging Terms section above for SMS-specific opt-out instructions.

Third-Party Services

The Service relies on third-party providers for SMS delivery, email delivery, AI voice generation, payment processing, and other functionality. These third-party services are not operated or controlled by StillSafe. We are not responsible for the availability, accuracy, or reliability of any third-party service. Your use of the Service may be subject to the terms and policies of these third-party providers. Any disruption, failure, or change in a third-party service may affect the availability or functionality of StillSafe, and we shall not be liable for any such impact.

Data Protection

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and share personal information. By using the Service, you acknowledge that you have read and understood the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the service—including features, notification methods, pricing tiers, and usage limits—at any time, at our sole discretion. For changes that materially reduce the functionality of notification methods included in your paid subscription, we will make reasonable efforts to provide advance notice via email or in-app notification. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

Termination

We may suspend or terminate your access to the service at any time, for any reason or no reason, at our sole discretion, without prior notice and without liability. Reasons for termination may include but are not limited to: violation of these Terms, misuse of the service, creation of risk or liability, or prolonged inactivity. No refunds or credits will be issued for any partial subscription period following termination by us.

You may terminate your account at any time by contacting us or through your account settings.

Effect of termination. Upon termination of your account, whether by you or by us: (a) your right to use the Service immediately ceases; (b) all scheduled check-ins and Notifications will be canceled; (c) we may delete your User Content, including Emergency Contact information, after a reasonable retention period, subject to our Privacy Policy and any legal obligations to retain data; and (d) we are under no obligation to retain or provide you with copies of your data after termination.

The following sections survive and remain in effect after termination: Definitions, AI-Generated Communications, User Content and Data License, Safety Disclaimers, Assumption of Risk, Disclaimer of Warranties, Limitation of Liability, Indemnification, Intellectual Property and Feedback, Dispute Resolution and Arbitration, Statute of Limitations, Governing Law, and General Provisions.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and provide notice through the Service or via email. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Informal resolution first. Before filing any formal proceeding, you agree to contact us at tim@stillsafe.life and attempt to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. If we cannot resolve the dispute informally, you and StillSafe each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall take place in Harris County, Texas, or at another mutually agreed location, and may be conducted by telephone or videoconference if appropriate. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action and jury trial waiver. YOU AND STILLSAFE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. YOU ALSO WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY DISPUTES COVERED BY THIS ARBITRATION PROVISION.

Exceptions. Either party may bring an individual claim in small claims court in Harris County, Texas, if the claim qualifies. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Severability. If the class action waiver above is found to be unenforceable, then the entirety of this arbitration provision shall be void (but the remaining Terms shall continue in effect).

Statute of Limitations

You agree that any claim or cause of action arising out of or related to your use of the service or these Terms must be filed within one (1) year after the cause of action accrues. Any claim filed after this one-year period is permanently barred regardless of any statute of limitations or law to the contrary.

Force Majeure

StillSafe shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of war or terrorism, government actions or orders, civil unrest, power outages, internet or telecommunications failures, cyberattacks, third-party service provider failures, carrier network disruptions, or any other force majeure event. During any such event, our obligations under these Terms are suspended to the extent affected, and we shall not be liable for any Notifications that are delayed or fail to deliver as a result.

Geographic Scope

StillSafe is designed for use by residents of the United States. We make no representation that the service is appropriate, available, or functional in other jurisdictions. If you use the service from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. To the extent that litigation is permitted under these Terms, venue for any disputes shall be Harris County, Texas.

General Provisions

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and StillSafe regarding your use of the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by StillSafe.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. StillSafe may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

Notices. We may provide notices to you via email to the address associated with your account, through in-app notifications, or by posting on the Service. Notices are deemed received upon sending (for email), upon display (for in-app), or upon posting (for the Service). You may send legal notices to us at tim@stillsafe.life.

Headings. Section headings in these Terms are for convenience only and have no legal or contractual effect.

Contact

Questions about these Terms? Contact us at tim@stillsafe.life.