Terms of Service

These Terms of Service ("Terms") govern your use of StillSafe.Life ("StillSafe," "we," "us," "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Definitions

As used in these Terms: "Service" means the StillSafe.Life website, applications, APIs, and all related features, functionality, and communications. "User Content" means any information, data, or materials you provide through the Service, including account details, check-in data, and emergency contact information. "AI Features" means any functionality powered by artificial intelligence or machine learning, including but not limited to automated AI-generated voice calls. "Notifications" means any communication sent by the Service, including emails, SMS text messages, AI-generated voice calls, and push notifications. "Emergency Contacts" means the individuals you designate within the Service to receive Notifications in the event of a missed check-in or safety alert.

Eligibility

The Service is intended only for individuals who are at least eighteen (18) years of age. By creating an account or otherwise using the Service, you represent and warrant that you are at least 18 years old, that you have the legal capacity to enter into a binding contract, and that you are located in the United States.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly. To report a concern, contact tim@stillsafe.life.

Users who have previously had their account suspended or terminated may not create a new account.

Service Description

StillSafe provides a wellness check-in service that sends reminders and, if you miss a check-in, notifies your designated Emergency Contacts through email, SMS, and/or AI-generated voice calls based on your settings. StillSafe is not an emergency response service and does not replace calling 911.

No duty of care. StillSafe is a passive, automated conduit for the transmission of user-initiated data. StillSafe is not a monitored security service, crisis counselor, first responder, or Good Samaritan. StillSafe does not monitor accounts in real time and does not assume any duty of care to the User, Emergency Contacts, or any third party to ensure that a rescue is initiated or successful, that any notification is delivered or acted upon, or that any specific safety outcome is achieved.

AI-Generated Communications

Disclosure of AI technology. Certain features of the Service use artificial intelligence to generate voice calls to you and your Emergency Contacts. These calls are not made by a human operator. AI-generated voice calls are produced using third-party AI models and text-to-speech technology. You and your Emergency Contacts may receive communications that are entirely generated by AI.

No guarantee of accuracy. AI-generated communications are provided on an automated, best-effort basis. We do not warrant that AI-generated voice calls will be accurate, complete, error-free, or contextually appropriate in all circumstances. AI systems may produce unexpected outputs, including mispronunciations, incorrect phrasing, or other artifacts.

Non-deterministic technology. AI is a non-deterministic technology that may produce different results in identical situations. StillSafe has no control over the specific outputs generated by third-party AI models. Voice communications are synthesized and StillSafe is not responsible for the tone, urgency, or emotional impact perceived by recipients of AI-generated calls.

Not professional advice. Nothing communicated by the Service—whether through AI-generated voice calls, SMS, email, or any other channel—constitutes medical, legal, psychological, or other professional advice. The Service is an automated notification tool. You should not rely on any communication from the Service as a substitute for professional judgment or emergency services.

AI hallucinations and unexpected outputs. You expressly acknowledge that AI language and voice models may “hallucinate”—that is, produce statements, names, locations, or instructions that were not contained in the underlying script and that may be factually incorrect, garbled, or contextually inappropriate. While StillSafe takes commercially reasonable measures to constrain AI output using deterministic templates and guardrails, no such measures eliminate the risk of hallucination. You accept this risk as an inherent feature of AI-driven communications.

No biometric identifiers. StillSafe does not collect, store, or use voice prints, voice embeddings, facial geometry, or other biometric identifiers as defined under the Illinois Biometric Information Privacy Act (740 ILCS 14/), the Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code §503.001), or similar laws, for the purpose of identifying any individual. Recordings of AI voice calls, if any, are retained only for service-quality monitoring, fraud prevention, and dispute resolution and are governed by our Privacy Policy.

User responsibility. You are solely responsible for any decisions or actions you or your Emergency Contacts take (or fail to take) based on AI-generated communications from the Service. Subject only to the carve-outs set forth in the “Limitation of Liability” section, StillSafe bears no responsibility for outcomes resulting from reliance on AI-generated content.

Account Responsibilities

• Provide accurate information and keep your account details up to date.
• Keep your password secure and notify us of any unauthorized access.
• Inform each individual you intend to designate as an Emergency Contact, in advance, that you are adding them to the Service and that they will receive a verification message before any further communications are sent. (See “Emergency Contact Consent Verification” below.)
• Use the service lawfully and do not attempt to misuse or disrupt it.
• Ensure that all phone numbers, email addresses, and other contact information you provide are accurate and current, and update them promptly when they change. You are responsible for the consequences of providing incorrect, outdated, or invalid contact information.
• Promptly remove or update an Emergency Contact if you learn the contact no longer wishes to be reached, has changed phone numbers, or is no longer reachable at the number provided.

Emergency Contact Consent Verification

How verification works. When you designate an individual as an Emergency Contact and enable SMS or voice-call notifications for that contact, the Service will automatically send a verification message to that contact at the phone number you provided. The verification message identifies you (the Subscriber), explains that the contact has been added to StillSafe, and requests the contact’s express consent to receive future communications, including SMS messages and artificial-or-prerecorded-voice calls (including calls generated by artificial intelligence), in compliance with the Telephone Consumer Protection Act, 47 U.S.C. § 227, FCC rules and orders (including the FCC’s February 2024 declaratory ruling on AI-generated voice calls), and applicable state law.

No notifications until consent is captured. StillSafe will not send SMS messages or AI-generated voice calls to a designated Emergency Contact unless and until that contact has affirmatively consented (for example, by replying “YES” to the verification SMS or by completing an interactive voice consent prompt). StillSafe records and retains evidence of consent, including the timestamp, the phone number, the content of the consent message, and the network identifiers reported by our telecommunications providers. The Emergency Contact may revoke consent at any time by replying “STOP” to any SMS or by following the opt-out instructions in any voice call.

Your obligations. Before designating any individual as an Emergency Contact, you must (i) personally notify that individual that you are adding them to the Service, (ii) describe the nature of the Service and the types of communications they may receive, and (iii) confirm that the phone number you provide is associated with the individual you intend to reach (and not a wrong, outdated, or reassigned number). You represent and warrant that you have a legitimate, non-commercial reason to designate each Emergency Contact and that you are not using the Service to harass, surveil, or repeatedly contact any person who has asked not to be contacted.

Periodic re-verification. To reduce the risk of contacting reassigned numbers, StillSafe may periodically re-verify Emergency Contact phone numbers using carrier lookup services and may re-issue verification messages. If a re-verification is unsuccessful, StillSafe may automatically disable notifications to that contact until consent is re-established.

User Content and Data License

You retain all rights in and to your User Content. You grant StillSafe a limited, non-exclusive, royalty-free, worldwide license to host, store, process, transmit, display, and otherwise use your User Content solely as necessary to (a) operate, maintain, secure, and provide the Service to you; (b) transmit your information and your Emergency Contacts’ verified information to third-party service providers (such as SMS carriers, email delivery services, and AI voice-call providers) strictly for the purpose of delivering Notifications; and (c) comply with applicable law. This license terminates upon deletion of the relevant User Content from the Service, except to the extent retention is required for legal compliance, dispute resolution, billing, fraud prevention, or routine backup integrity.

No use for advertising or AI training. StillSafe will not use your User Content—including check-in data, location information, voice recordings, message content, and Emergency Contact information—to train artificial-intelligence or machine-learning models, to build advertising profiles, or for any purpose materially unrelated to providing the Service to you, in each case without your separate, affirmative, opt-in consent.

You represent and warrant that you have all necessary rights, consents, and permissions to provide User Content to StillSafe, including the legal authority to provide your Emergency Contacts’ personal information and to designate them within the Service. You acknowledge that StillSafe—not you—is responsible under the Telephone Consumer Protection Act for obtaining the express consent of Emergency Contacts before sending SMS messages or AI-generated voice calls, and you agree to cooperate with the verification process described in “Emergency Contact Consent Verification” above.

Safety Disclaimers

StillSafe is NOT an emergency response service. StillSafe does not monitor your safety in real time, does not dispatch emergency responders, and does not replace calling 911 or any local emergency number. If you are in immediate danger, call 911.

StillSafe provides automated reminders and notifications on a best-effort basis. We do not and cannot guarantee that any notification—whether email, SMS text message, AI voice call, push notification, or any other communication—will be successfully delivered, received, read, or acted upon by you or your Emergency Contacts.

Notifications may fail, be delayed, or not be delivered for reasons including but not limited to:

• Server outages, maintenance, software errors, or infrastructure failures.
• Third-party service disruptions (SMS carriers, email providers, AI voice call providers, push notification services).
• Network congestion, internet connectivity issues, or regional outages.
• Recipient device issues (phone off, no signal, do-not-disturb mode, full voicemail, spam filters).
• Your device being powered off, in airplane mode, out of battery, lacking cellular or internet connectivity, or having location services disabled.
• Incorrect, outdated, or invalid contact information provided by you.
• Carrier blocking, message filtering, or rate limiting by telecommunications providers.
• Service suspension due to account status, payment issues, policy violations, or automatic check-in pausing due to consecutive missed check-ins.
• Natural disasters, power outages, cyberattacks, acts of government, or other force majeure events.

Automatic check-in pausing. To prevent unnecessary alerts, StillSafe may automatically pause your check-in schedule after a period of consecutive missed check-ins. When check-ins are paused, no reminders or escalation Notifications will be sent until you reactivate your check-ins. You are responsible for monitoring your account status and ensuring check-ins are active when needed.

StillSafe does not guarantee any specific outcome. Without limitation, the service does not guarantee: prevention of harm, injury, or death; that your Emergency Contacts will respond or take action; that emergency responders will be dispatched or arrive in time; timely or proper medical treatment; detection or prevention of threats; or the safety of any person or property. Even when the service appears to be functioning normally, notifications may still fail to deliver.

You acknowledge that StillSafe is a supplementary wellness tool and must not be your sole or primary means of ensuring personal safety. You are responsible for maintaining your own safety plans, keeping contact information current, ensuring your Emergency Contacts are willing and able to respond, and making appropriate decisions in emergencies independent of this service. You are also responsible for any third-party charges that may arise in connection with your use of the service, including but not limited to carrier messaging fees, data charges, or costs associated with emergency response initiated by your contacts.

Obligation to maintain backup safety plans. You acknowledge and agree that you have an independent obligation to maintain alternative safety measures and backup plans that do not depend on StillSafe or any electronic notification system. These may include, without limitation: informing trusted individuals of your plans and expected return times through direct communication; carrying personal safety devices; registering with local authorities when appropriate (e.g., park rangers, embassy); and having a plan to contact emergency services directly. Your failure to maintain independent safety plans shall not create any liability on the part of StillSafe.

Comprehensive notification delivery disclaimer. Without limiting the foregoing, you expressly acknowledge that notification delivery depends on a complex chain of third-party systems and infrastructure over which StillSafe has no control, including but not limited to: Twilio (SMS delivery), Vapi.ai (AI voice calls), email service providers, internet service providers, mobile carriers, telephone networks, device operating systems, push notification services (Apple APNs, Google FCM), and DNS infrastructure. A failure at any single point in this chain can prevent notification delivery with no fault on StillSafe's part. StillSafe does not monitor, and cannot verify, whether any individual notification was ultimately received, read, listened to, or acted upon by the intended recipient.

False Alarm Costs and Responder Activity

StillSafe does not contact 911, law enforcement, fire services, emergency medical services, search-and-rescue teams, park rangers, or any other emergency or governmental responder. The Service notifies only the Emergency Contacts you designate. If, in response to a Notification, an Emergency Contact (or any other person) chooses to contact emergency responders, request a welfare check, initiate a search-and-rescue operation, or take any other action, that decision is made independently by that contact, and StillSafe is not a party to it.

You are responsible for false-alarm and response costs. You acknowledge and agree that you bear sole financial and legal responsibility for any cost, fee, fine, charge, judgment, or damage arising out of or related to a response triggered by a Notification, including without limitation: (a) fees imposed by municipalities, counties, states, or federal agencies for false alarms, unnecessary dispatches, or search-and-rescue operations; (b) property damage from forced entry, including broken doors, windows, locks, or alarm systems; (c) ambulance, hospital, or transport charges incurred during a welfare check; (d) civil liability to third parties whose property or persons are affected by responder activity; and (e) any other charge associated with a response that turns out to have been unnecessary. You shall indemnify StillSafe for any such costs that are nonetheless asserted against StillSafe, in accordance with the “Indemnification” section below.

Assumption of Risk

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO THE RISK THAT NOTIFICATIONS MAY NOT BE DELIVERED, THAT EMERGENCY CONTACTS MAY NOT RESPOND, THAT AI-GENERATED COMMUNICATIONS MAY CONTAIN ERRORS, AND THAT THE SERVICE MAY BE UNAVAILABLE WHEN YOU NEED IT MOST. THIS ASSUMPTION OF RISK EXPRESSLY COVERS CLAIMS ARISING FROM STILLSAFE'S OWN NEGLIGENCE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THIS ASSUMPTION OF RISK SUPPLEMENTS, BUT DOES NOT LIMIT, THE DISCLAIMERS AND LIMITATIONS SET FORTH ELSEWHERE IN THESE TERMS.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT NOTIFICATIONS WILL BE DELIVERED SUCCESSFULLY OR IN A TIMELY MANNER. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED COMMUNICATIONS OR OUTPUTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM STILLSAFE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. THIS DISCLAIMER APPLIES TO ALL CLAIMS, INCLUDING THOSE ARISING FROM STILLSAFE'S OWN NEGLIGENCE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO THE MANDATORY CARVE-OUTS IN SUBSECTION (C) BELOW:

(A) EXCLUDED CATEGORIES OF DAMAGES. STILLSAFE, ITS OWNER, OPERATORS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF GOODWILL, REGARDLESS OF THE LEGAL THEORY (INCLUDING NEGLIGENCE) AND EVEN IF STILLSAFE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATED TO: (1) YOUR USE OF OR INABILITY TO USE THE SERVICE; (2) ANY FAILURE, DELAY, OR ERROR IN DELIVERING NOTIFICATIONS TO YOU OR YOUR EMERGENCY CONTACTS; (3) ANY ACTION TAKEN OR NOT TAKEN BY YOU OR YOUR EMERGENCY CONTACTS IN RESPONSE TO, OR IN THE ABSENCE OF, A NOTIFICATION; (4) THE CONTENT, ACCURACY, OR QUALITY OF ANY AI-GENERATED COMMUNICATION; (5) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS; (6) ANY THIRD-PARTY CONDUCT OR CONTENT; OR (7) SERVICE INTERRUPTIONS, DOWNTIME, AUTOMATIC CHECK-IN PAUSING, OR DISCONTINUATION.

(B) AGGREGATE LIABILITY CAP. SUBJECT TO SUBSECTION (C), STILLSAFE’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE—WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY—SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT YOU PAID TO STILLSAFE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100.00).

(C) MANDATORY CARVE-OUTS. NOTWITHSTANDING SUBSECTIONS (A) AND (B), NOTHING IN THESE TERMS EXCLUDES OR LIMITS STILLSAFE’S LIABILITY FOR: (I) DEATH OR BODILY INJURY TO THE EXTENT CAUSED BY STILLSAFE’S NEGLIGENCE, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT; (II) FRAUD OR FRAUDULENT MISREPRESENTATION; (III) GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT; (IV) VIOLATIONS OF THE TEXAS DECEPTIVE TRADE PRACTICES—CONSUMER PROTECTION ACT (TEX. BUS. & COM. CODE § 17.41 ET SEQ.) TO THE EXTENT ITS PROTECTIONS CANNOT BE WAIVED; OR (V) ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. FOR CLAIMS WITHIN THIS SUBSECTION (C), THE STATUTE OF LIMITATIONS PRESCRIBED BY APPLICABLE LAW (INCLUDING TEX. CIV. PRAC. & REM. CODE § 16.003 FOR PERSONAL INJURY OR WRONGFUL DEATH) SHALL APPLY IN LIEU OF ANY SHORTER CONTRACTUAL LIMITATIONS PERIOD, AND STILLSAFE’S LIABILITY SHALL BE DETERMINED UNDER GENERALLY APPLICABLE PRINCIPLES OF LAW, WITHOUT THE CAP IN SUBSECTION (B).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

Indemnification

You agree to indemnify, defend, and hold harmless StillSafe, its owner, operators, officers, employees, agents, service providers, and third-party partners (including without limitation Twilio, Vapi.ai, telecommunications carriers, email delivery services, payment processors, and their respective officers, directors, employees, and agents) (collectively, the “Indemnified Parties”) from and against any third-party claim, demand, action, liability, damage, loss, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or any right of another person or entity; (c) User Content you provide; (d) inaccurate, outdated, or invalid contact information you provide for yourself or any Emergency Contact; (e) your failure to inform any Emergency Contact in advance that you have added them to the Service; (f) any claim arising from a response triggered by a Notification, including the false-alarm and responder costs described in the “False Alarm Costs and Responder Activity” section above; or (g) any claim brought by your designated Emergency Contacts, heirs, estate, or any third party arising out of your acts or omissions in connection with the Service.

Carve-out for our own negligence. Your indemnification obligation under this section does not extend to any portion of a claim, liability, damage, or expense that is finally determined to have been caused by the sole negligence, gross negligence, or willful misconduct of an Indemnified Party.

StillSafe reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without StillSafe’s prior written consent.

Subscriptions, Billing, and Refunds

Free and paid plans. StillSafe offers both free and paid subscription plans. Paid plans provide additional features, higher limits, or enhanced notification capabilities as described on the Service at the time of purchase.

Auto-renewal. Paid subscriptions are billed on a recurring basis (monthly or annually, depending on the plan you select) and will automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing to a paid plan, you authorize StillSafe to charge your selected payment method on a recurring basis.

Payment processing. Payments are processed through PayPal. Your use of PayPal is subject to PayPal's own terms and privacy policy. StillSafe does not store your full payment credentials.

Price changes. We may change subscription prices from time to time. If we increase the price of your subscription, we will provide at least thirty (30) days' advance notice before the new price takes effect. Your continued use of the paid Service after the price change constitutes your acceptance of the new price. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

One-click cancellation. You may cancel your subscription at any time through a single, prominent in-account cancellation link in your account settings, without contacting customer support and without navigating outside the Service. You may also cancel directly through PayPal. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until that date.

California subscribers—automatic renewal disclosures. If you are a California subscriber, the following applies in accordance with Cal. Bus. & Prof. Code §§ 17600–17606: (i) your subscription will automatically renew at the recurring price and frequency disclosed at purchase until you cancel; (ii) you may cancel at any time through the one-click in-account cancellation link described above; (iii) we will provide email confirmation of the auto-renewal terms after your purchase; and (iv) for subscriptions of one (1) year or longer, we will send you an annual reminder of your subscription terms and cancellation rights.

Failed payments and grace period. If a recurring payment fails (for example, due to an expired card or insufficient funds), we will mark your account as “past due” and attempt to notify you by email. For at least seven (7) calendar days after the failed payment (the “Grace Period”), your safety features—including check-in reminders and Notifications to Emergency Contacts—will continue to function so that a billing problem does not silently leave you without coverage. After the Grace Period, paid features may be suspended or downgraded to the free tier until payment is updated. You remain responsible for monitoring your account status.

Refunds. We offer a 30-day money-back guarantee for paid subscriptions. If you request a refund within 30 days of your initial subscription purchase, we will issue a full refund. Refund requests after the 30-day period, or for renewal charges, are at our sole discretion, except where mandatory consumer law (including the California Automatic Renewal Law) requires a refund.

SMS Messaging Terms

Program name: StillSafe
Program description: StillSafe sends SMS text messages as part of its personal safety check-in service. Messages include check-in reminders, missed check-in alerts to emergency contacts, all-clear stand-down notifications, and urgent safety alerts for date safety and outdoor adventure scenarios.

Message frequency: Message frequency varies based on your check-in schedule and alert settings. Typical usage is 1–10 messages per week. Emergency alert scenarios may generate additional messages.

Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.

Opt-out: You can stop receiving SMS messages at any time by replying STOP to any StillSafe message. You will receive a confirmation message and no further SMS will be sent. You may also disable SMS in your account notification settings at stillsafe.life/settings/notifications.php.

Help: For assistance, reply HELP to any StillSafe message, or contact us at tim@stillsafe.life.

Privacy: Your mobile information is governed by our Privacy Policy. We will not share your mobile phone number, SMS opt-in data, or any mobile information with third parties or affiliates for marketing or promotional purposes.

Carrier liability: Carriers are not liable for any delayed or undelivered messages. StillSafe is not responsible for messaging failures caused by carrier networks, device issues, or incorrect phone numbers.

Acceptable Use

• Do not use StillSafe to harass, threaten, or spam others.
• Do not upload malicious code or attempt to access systems without authorization.
• Do not misrepresent your identity or impersonate others.
• Do not intentionally generate excessive or false alerts or alarms.
• Do not use AI Features to deceive, impersonate, or mislead any person, or to generate communications that misrepresent their AI-generated nature.
• Do not reverse engineer, decompile, or attempt to extract the source code of the service.
• Do not use the service for any commercial purpose, resale, or on behalf of third parties without our written consent.
• Do not circumvent any security, rate-limiting, or access-control features of the service.
• Do not provide false or fictitious Emergency Contact information, or designate Emergency Contacts who have not consented to receive Notifications.

Intellectual Property and Feedback

StillSafe and its content, branding, and software are owned by StillSafe.Life and protected by law. You may not copy, modify, or redistribute our materials without permission.

Any feedback, suggestions, ideas, or other information you provide to us about the service is non-confidential and becomes our sole property. We may use, reproduce, and share such feedback for any purpose without obligation or compensation to you.

Communications Consent

By creating an account, you consent to receive transactional communications from StillSafe via email, push notifications, SMS, and AI-generated voice calls in connection with the service. These communications are part of the service and are not marketing. You acknowledge that voice calls from StillSafe are generated by artificial intelligence and are not made by a human. You may adjust notification preferences in your account settings. See the SMS Messaging Terms section above for SMS-specific opt-out instructions.

Third-Party Services

The Service relies on third-party providers for SMS delivery, email delivery, AI voice generation, payment processing, and other functionality. These third-party services are not operated or controlled by StillSafe. We are not responsible for the availability, accuracy, or reliability of any third-party service. Your use of the Service may be subject to the terms and policies of these third-party providers. Any disruption, failure, or change in a third-party service may affect the availability or functionality of StillSafe, and we shall not be liable for any such impact.

Data Protection

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and share personal information. By using the Service, you acknowledge that you have read and understood the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the service—including features, notification methods, pricing tiers, and usage limits—at any time, at our sole discretion. For changes that materially reduce the functionality of notification methods included in your paid subscription, we will make reasonable efforts to provide advance notice via email or in-app notification. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

Termination

We may suspend or terminate your access to the service at any time, for any reason or no reason, at our sole discretion, without prior notice and without liability. Reasons for termination may include but are not limited to: violation of these Terms, misuse of the service, creation of risk or liability, or prolonged inactivity. No refunds or credits will be issued for any partial subscription period following termination by us.

You may terminate your account at any time by contacting us or through your account settings.

Effect of termination. Upon termination of your account, whether by you or by us: (a) your right to use the Service immediately ceases; (b) all scheduled check-ins and Notifications will be canceled; (c) we may delete your User Content, including Emergency Contact information, after a reasonable retention period, subject to our Privacy Policy and any legal obligations to retain data; and (d) we are under no obligation to retain or provide you with copies of your data after termination.

The following sections survive and remain in effect after termination: Definitions, Critical Acknowledgments, AI-Generated Communications, Emergency Contact Consent Verification, User Content and Data License, Safety Disclaimers, False Alarm Costs and Responder Activity, Assumption of Risk, Disclaimer of Warranties, Limitation of Liability, Indemnification, Intellectual Property and Feedback, Changes to These Terms, Dispute Resolution and Arbitration (including the class-action and jury-trial waivers and the coordinated-proceedings provision), Statute of Limitations, Force Majeure, Geographic Scope, Governing Law, Termination, and General Provisions (including the No Third-Party Beneficiaries clause).

Changes to These Terms

We may update these Terms from time to time. We will update the “Last updated” date and post the revised Terms on the Service.

Material changes. For changes that materially affect your rights or obligations—including changes to dispute resolution, the Limitation of Liability, the Indemnification clause, the Emergency Contact Consent Verification process, fees and billing terms, or the categories of personal data we use—we will provide at least thirty (30) days’ advance notice by email and through the Service, and the changes will take effect for your account only after you affirmatively accept the revised Terms (for example, by clicking “I agree” on a re-acceptance prompt). If you do not accept the revised Terms within the notice period, your account will be closed at the end of your current billing period and you will receive a pro-rated refund of any prepaid amounts attributable to the post-closure portion of the term.

Non-material changes. For non-material changes (such as clarifications, typographical corrections, contact-information updates, or changes required by law), your continued use of the Service after the updated Terms take effect constitutes your acceptance.

Dispute Resolution and Arbitration

Informal resolution first. Before filing any formal proceeding, you agree to contact us at tim@stillsafe.life and attempt to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. If we cannot resolve the dispute informally, you and StillSafe each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall take place in Harris County, Texas, or at another mutually agreed location, and may be conducted by telephone or videoconference if appropriate. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action and jury trial waiver. YOU AND STILLSAFE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. YOU ALSO WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY DISPUTES COVERED BY THIS ARBITRATION PROVISION.

JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU IRREVOCABLY AND UNCONDITIONALLY WAIVE ANY RIGHT YOU MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. THIS WAIVER IS KNOWING, VOLUNTARY, AND MADE AFTER CONSULTATION WITH OR OPPORTUNITY TO CONSULT WITH COUNSEL OF YOUR CHOOSING. YOU ACKNOWLEDGE THAT THIS WAIVER IS A MATERIAL INDUCEMENT FOR STILLSAFE TO PROVIDE THE SERVICE.

Exceptions. Either party may bring an individual claim in small claims court in Harris County, Texas, if the claim qualifies. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Coordinated proceedings (mass arbitration). If twenty-five (25) or more arbitration demands raising substantially similar claims and represented by the same or coordinated counsel are filed against StillSafe within a one-hundred-eighty (180) day period, the parties agree to participate first in a single, confidential mediation administered by AAA before any individual arbitration proceeds. The mediation shall be scheduled within sixty (60) days after StillSafe receives written notice of the coordinated demands. Each claimant retains the right to proceed individually with arbitration if mediation does not resolve their individual claim within ninety (90) days of the mediation’s conclusion. During the mediation period, the statute of limitations for each claimant’s claim shall be tolled. AAA filing fees remain governed by the AAA Consumer Arbitration Rules; each party bears its own mediation costs. This provision is intended to facilitate efficient resolution of similar claims and is not intended to deny any individual claimant timely access to arbitration; if a court of competent jurisdiction holds otherwise, this paragraph shall be severed and individual arbitration shall proceed under the AAA Mass Arbitration Supplementary Rules then in effect.

Severability. If the class action waiver above is found to be unenforceable, then the entirety of this arbitration provision shall be void (but the remaining Terms shall continue in effect).

Statute of Limitations

Except as otherwise required by applicable law, you agree that any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within two (2) years after the cause of action accrues. Any claim filed after this two-year period is permanently barred.

Personal injury and wrongful death claims. Notwithstanding the foregoing, claims for personal injury or wrongful death shall be subject to the statute of limitations prescribed by applicable law, which in Texas is two (2) years from the date the cause of action accrues (Tex. Civ. Prac. & Rem. Code §16.003). Nothing in these Terms shall be construed to shorten the statute of limitations for personal injury or wrongful death claims below the minimum period required by applicable law.

Force Majeure

StillSafe shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of war or terrorism, government actions or orders, civil unrest, power outages, internet or telecommunications failures, cyberattacks, third-party service provider failures, carrier network disruptions, or any other force majeure event. During any such event, our obligations under these Terms are suspended to the extent affected, and we shall not be liable for any Notifications that are delayed or fail to deliver as a result.

Geographic Scope

The Service is offered only to residents of, and from within, the United States. StillSafe makes no representation that the Service is appropriate, available, lawful, or functional in any other jurisdiction. By creating an account, you represent that you are physically located in the United States and intend to use the Service in connection with travel or activity within the United States.

Prohibited jurisdictions. Use of the Service from any jurisdiction subject to comprehensive sanctions administered by the U.S. Office of Foreign Assets Control (OFAC), including without limitation Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine, is strictly prohibited. You represent that you are not located in, under the control of, or a national or resident of any such jurisdiction, and that you are not on any U.S. Government list of restricted end users.

European Union, United Kingdom, and EEA residents. The Service is not designed, marketed, or made available to residents of the European Union, the European Economic Area, the United Kingdom, or Switzerland. The Service has not been evaluated for compliance with the General Data Protection Regulation (GDPR), the UK GDPR, the ePrivacy Directive, or other European telecommunications and consumer-protection laws governing automated and AI-generated voice communications. If you are a resident of any of these jurisdictions, you should not create an account or use the Service. If you nonetheless access the Service, you do so on your own initiative, against the express terms of this agreement, and you are responsible for compliance with local law.

Not a medical device. The Service is not a medical device, life-saving device, or assistive technology, and has not been evaluated, cleared, or approved by the U.S. Food and Drug Administration or any foreign regulator for any medical, life-safety, or assistive purpose.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Except as otherwise provided in the Dispute Resolution and Arbitration section above, exclusive jurisdiction shall reside in the state and federal courts located in Houston, Harris County, Texas.

Texas Deceptive Trade Practices Act. You acknowledge that the Texas Deceptive Trade Practices—Consumer Protection Act (Tex. Bus. & Com. Code §17.41 et seq.) (“DTPA”) may provide rights and remedies in addition to those set forth in these Terms. To the extent you are a “consumer” as defined by the DTPA, nothing in these Terms is intended to waive rights or remedies that cannot be waived under the DTPA. Any waiver of DTPA rights contained in these Terms is made knowingly and voluntarily, in compliance with Tex. Bus. & Com. Code §17.42, and is conspicuously set forth herein.

No reliance. You acknowledge that you are not relying on any representation, promise, or guarantee of specific response times, notification delivery rates, or safety outcomes in connection with the Service. You understand that StillSafe is a supplementary, best-effort automated tool and have not been induced to use the Service based on any representation to the contrary.

General Provisions

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and StillSafe regarding your use of the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by StillSafe.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. StillSafe may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

Notices. We may provide notices to you via email to the address associated with your account, through in-app notifications, or by posting on the Service. Notices are deemed received upon sending (for email), upon display (for in-app), or upon posting (for the Service). You may send legal notices to us at tim@stillsafe.life.

No third-party beneficiaries. These Terms are solely for the benefit of you and StillSafe. No Emergency Contact, family member, heir, estate, or any other third party shall be deemed a third-party beneficiary of these Terms or shall have any independent right to enforce these Terms or to recover damages for any breach, performance, or non-performance of any obligation under these Terms. This provision does not limit any right such third party may have under applicable law independent of these Terms.

Headings. Section headings in these Terms are for convenience only and have no legal or contractual effect.

Contact

Questions about these Terms? Contact us at tim@stillsafe.life.