Privacy Policy

Last updated: February 23, 2026

StillSafe.Life ("StillSafe," "we," "us") provides a wellness check-in service that helps you stay safe and connected. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

  • Account details: name, email address, password, and profile information you provide.
  • Contact information: phone number and emergency contacts you add (names, emails, phone numbers, preferences).
  • Check-in data: check-in times, intervals, status history, and settings.
  • Safety features: adventure/date safety details you enter and location data during active alerts.
  • Communication logs: alerts and notification delivery records (email, SMS, voice, push).
  • Device and usage data: IP address, browser type, device identifiers, and basic usage logs.
  • Payment data: billing status and transaction identifiers from PayPal (we do not store full card numbers).

How We Use Your Information

  • Provide and operate the check-in service, reminders, and safety alerts.
  • Notify your emergency contacts if you miss a check-in or trigger a safety alert.
  • Send service emails, SMS, voice calls, and push notifications you opt into.
  • Process subscriptions and refunds through PayPal.
  • Protect account security, prevent abuse, and improve reliability.

We do not send marketing emails or sell your information for marketing purposes.

How Alerts Work

If you miss a check-in, we will attempt to reach you first (email, push, SMS, and/or AI voice call if enabled). If we cannot confirm you are okay, we notify the emergency contacts you configured. Those contacts may receive your name, last check-in time, safety mode details, and location when relevant to the alert.

SMS and Voice Communications

StillSafe may send SMS text messages and AI-generated voice calls as part of its safety check-in service. Messages include check-in reminders to you, missed check-in alerts to your emergency contacts, all-clear notifications, and urgent safety alerts. Message frequency varies based on your check-in schedule and settings (typically 1–10 messages per week). Message and data rates may apply.

You may opt in to SMS reminders in your notification settings. You are responsible for obtaining permission from your emergency contacts before enabling SMS alerts to them. You or your contacts can opt out of SMS at any time by replying STOP to any message. Reply HELP for assistance. You may also disable SMS in your account settings.

We will not share your mobile phone number, SMS opt-in data, or any mobile information with third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to deliver the StillSafe safety check-in service.

Cookies and Session Data

We use cookies and similar technologies to keep you signed in, secure your session, and remember preferences. We do not use cookies for marketing.

Data Sharing

We do not sell your personal information. We share data only with:

  • Your designated emergency contacts when an alert is triggered.
  • Service providers that help us run the platform (email, SMS, voice, push notifications, and payments).
  • Authorities if required by law or to protect the safety of users and others.

Service providers we use and why:

  • PayPal - subscription billing and payments.
  • Twilio - SMS delivery to you and your emergency contacts.
  • Vapi.ai - AI-generated voice calls for check-ins and alerts.
  • SMTP email provider (configured by StillSafe) - delivery of account and alert emails.

Security

We use encryption in transit and at rest to protect personal data and limit access to authorized personnel. No system is 100% secure, but we work to keep your information safe.

Data Retention

We retain your information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data.

Children

StillSafe is intended for users age 13 and older. If you are under 18, you must have permission from a parent or guardian. We do not knowingly collect data from children under 13.

Your Choices

  • Update or correct your profile and contact information in your account settings.
  • Choose which alert methods are enabled for each contact.
  • Request account deletion by emailing us.

Contact

Questions about privacy? Contact us at tim@stillsafe.life. Our primary service area is Harris County, Texas.