Privacy Policy

Last updated: March 22, 2026

StillSafe.Life ("StillSafe," "we," "us") provides a wellness check-in service that helps you stay safe and connected. This policy explains what we collect, how we use it, and the choices you have. This Privacy Policy is incorporated into and subject to our Terms of Service.

Information We Collect

  • Account details: name, email address, password, and profile information you provide.
  • Contact information: phone number and emergency contacts you add (names, emails, phone numbers, preferences).
  • Check-in data: check-in times, intervals, status history, and settings.
  • Safety features: adventure/date safety details you enter and location data during active alerts.
  • Communication logs: alerts and notification delivery records (email, SMS, voice, push).
  • Device and usage data: IP address, browser type, device identifiers, and basic usage logs.
  • Payment data: billing status and transaction identifiers from PayPal (we do not store full card numbers).

How We Use Your Information

  • Provide and operate the check-in service, reminders, and safety alerts.
  • Notify your emergency contacts if you miss a check-in or trigger a safety alert.
  • Send service emails, SMS, voice calls, and push notifications you opt into.
  • Process subscriptions and refunds through PayPal.
  • Protect account security, prevent abuse, and improve reliability.

We do not send marketing emails or sell your information for marketing purposes.

Legal Bases for Processing

We process personal data under the following legal grounds:

  • Performance of contract: To deliver the check-in service, send notifications, and manage your account as described in our Terms of Service.
  • Legal obligation: To comply with applicable law, including breach notification requirements and law enforcement requests.
  • Legitimate interests: To improve the service, prevent fraud, ensure security, and maintain system reliability.
  • Consent: For SMS and AI-generated voice call communications. You may withdraw consent at any time by replying STOP to any SMS or adjusting your notification settings.

How Alerts Work

If you miss a check-in, we will attempt to reach you first (email, push, SMS, and/or AI voice call if enabled). If we cannot confirm you are okay, we notify the emergency contacts you configured. Those contacts may receive your name, last check-in time, safety mode details, and location when relevant to the alert.

SMS and Voice Communications

StillSafe may send SMS text messages and AI-generated voice calls as part of its safety check-in service. Messages include check-in reminders to you, missed check-in alerts to your emergency contacts, all-clear notifications, and urgent safety alerts. Message frequency varies based on your check-in schedule and settings (typically 1–10 messages per week). Message and data rates may apply.

You may opt in to SMS reminders in your notification settings. You are responsible for obtaining permission from your emergency contacts before enabling SMS alerts to them. You or your contacts can opt out of SMS at any time by replying STOP to any message. Reply HELP for assistance. You may also disable SMS in your account settings.

We will not share your mobile phone number, SMS opt-in data, or any mobile information with third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to deliver the StillSafe safety check-in service.

Cookies and Session Data

We use cookies and similar technologies to keep you signed in, secure your session, and remember preferences. We do not use cookies for marketing.

Data Sharing

We do not sell your personal information. We share data only with:

  • Your designated emergency contacts when an alert is triggered.
  • Service providers that help us run the platform (email, SMS, voice, push notifications, and payments).
  • Authorities if required by law or to protect the safety of users and others.

Service providers we use and why:

  • PayPal - subscription billing and payments.
  • Twilio - SMS delivery to you and your emergency contacts.
  • Vapi.ai - AI-generated voice calls for check-ins and alerts.
  • SMTP email provider (configured by StillSafe) - delivery of account and alert emails.

Security

We use encryption in transit and at rest to protect personal data and limit access to authorized personnel. No system is 100% secure, but we work to keep your information safe.

Data Retention

We retain your information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data.

Children

StillSafe is intended for users age 13 and older. If you are under 18, you must have permission from a parent or guardian. We do not knowingly collect data from children under 13.

Your Choices

  • Update or correct your profile and contact information in your account settings.
  • Choose which alert methods are enabled for each contact.
  • Request account deletion by emailing us at tim@stillsafe.life.

Your Privacy Rights

Depending on your jurisdiction, you may have additional rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data.
  • Portability: Request a copy of your data in a portable, machine-readable format.
  • Objection: Object to our processing of your data in certain circumstances.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at tim@stillsafe.life. We will respond within the timeframe required by applicable law.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights:

  • Right to know: You may request the categories and specific pieces of personal information we have collected, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.
  • Right to delete: You may request deletion of your personal information, subject to certain legal exceptions.
  • Right to opt out of sale: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
  • Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To submit a request, email tim@stillsafe.life. We will verify your identity before fulfilling your request, which may require you to confirm your account credentials or provide additional information.

International Data Transfers

StillSafe is based in the United States. If you access the Service from outside the United States, your personal data will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

Security Incidents

In the event of a data breach affecting your personal information, we will notify you without undue delay and, where required under Texas law (Tex. Bus. & Com. Code §521.053), within 60 days of discovery. We will also notify the Texas Attorney General if required by law. Notification may be provided via email to the address associated with your account, through in-app notification, or by other means as required by applicable law.

Automated Decision-Making

StillSafe uses automated systems to determine when to send check-in reminders and escalate notifications to your Emergency Contacts based on your configured schedule and settings. We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you. AI-generated voice calls are produced using third-party AI models for the sole purpose of delivering notification content and do not involve profiling or automated decision-making about you.

AI-Generated Communications

We use Vapi.ai to generate AI-powered voice calls as part of the notification service. These calls are generated by artificial intelligence and are not made by a human operator. While we take measures to ensure clarity, StillSafe makes no warranty as to the accuracy, intelligibility, or delivery of AI-generated messages. For full disclaimers regarding AI-generated communications, see our Terms of Service.

Notification Delivery

Although we use industry-standard providers (Twilio for SMS, Vapi.ai for voice, SMTP for email), we cannot guarantee that any notification will be successfully delivered, received, or acted upon. Delivery depends on third-party networks, carriers, and infrastructure beyond our control. For comprehensive notification delivery disclaimers, see our Terms of Service.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date at the top of this page and provide notice through the Service or via email. Your continued use of StillSafe after the updated Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you must stop using the Service.

Dispute Resolution

This Privacy Policy is governed by and subject to our Terms of Service, including the binding arbitration clause, class action waiver, jury trial waiver, DTPA acknowledgment, and two-year statute of limitations set forth therein. Any dispute regarding this Privacy Policy or our data practices shall be resolved in accordance with the dispute resolution provisions in our Terms of Service, under the laws of the State of Texas, with venue in Harris County, Texas.

Contact

Questions about privacy? Contact us at tim@stillsafe.life. Our primary service area is Harris County, Texas.